I have dealt with all of the vets at this clinic. I can only rave about the compassion. I had to put my Audi to sleep and it broke my heart. Dr. Hoogers and Dr. Carr where so compassionate and tried to make me comfortable. I knew they cared. I would not hesitate to use this clinic again. The technicians were very kind and understood how upset I was. They are not there to make money they truly care. I have never had bad expierence at this clinic and recommend it to anyone. As for the comments about the cold secretary, one must put themselves in their shoes. How many people have they had to deal with that are in a bad mood and is it easy for them to know any animal will need to be put down. We all have our bad days and they are very human. Are we always in a great mood?